Refund policy

LITTLE RIDES: RETURNS & REFUNDS POLICY

Effective Date: May 2025

1. Booking Cancellations by Customer

• 48+ hours before event: Full refund (less 10% admin fee).
• 24–48 hours before event: 50% refund.
• <24 hours before event: No refund.
  
  

2. Cancellations by Little Rides

• Equipment failure/weather/safety: Full refund or reschedule at no cost.

3. Refund Processing

• Refunds issued within 5 business days via original payment method.
• Bank fees (if applicable) deducted from refunded amount.

4. No-Show Policy

• Failure to attend without prior notice forfeits all payments.

5. Service Dissatisfaction

• Issues must be reported during the event to our onsite team.
• Valid claims (e.g., digger malfunction not resolved onsite) qualify for:
  → Partial refund (up to 50%), or
  → Complimentary 60-min session.

6. Non-Refundable Deposits

• Bookings secured with Afterpay: Non-refundable deposit retained.

7. Consumer Guarantees Act (CGA)

• Our services meet NZ standards of safety, quality, and reliability.
• If services fail CGA standards, you are entitled to a remedy (refund/resent service).

 

HOW TO REQUEST A REFUND

1. Email: info@littlerides.co.nz (Subject: Refund Request - [Booking ID])
2. Include: Booking date/location, Reason for request and Payment receipt
3. We’ll respond within 48 hours.